CX Training Module
CX Training Center
Interactive scenarios to train CX professionals on common Strava support situations.
6
Scenarios
5
Categories
48
Total Steps
Quick Reference: Strava Key Concepts
KOM/QOM— King/Queen of the Mountain — fastest time on a segment
Kudos— Strava's version of a 'like' — a thumbs-up on an activity
Segment— A defined section of road/trail with a competitive leaderboard
Summit— Strava's premium subscription tier (formerly 'Strava Premium')
Flyby— Feature showing other athletes who were near you during an activity
PR— Personal Record — your fastest time on a segment
Escalation Guidelines
Account security issues (hacked accounts, unauthorized access) → Escalate immediately to Tier 2
Billing disputes over $50 or involving multiple charges → Escalate to Billing team
Legal requests, GDPR data deletion requests → Escalate to Legal/Privacy team
Abuse reports involving harassment or threats → Escalate to Trust & Safety
Segment flagging disputes that have been reviewed twice → Escalate to Segment team
Filter:
This is a training demo environment. All athlete data, activities, and scenarios are simulated for educational purposes. For actual Strava support procedures, refer to the official Strava CX knowledge base and internal documentation.